We value your honest opinion. We want to make sure your time spent with us in the future is well accommodated.

Name
Telephone/Fax

Company
E-Mail

Address
Sales Rep.

Customer Lounge Area
How was the condition of the Customer Lounge?
Poor Excellent
1 2 3 4 5
What would you change?
How was the cleanliness of the Customer Lounge?
Poor Excellent
1 2 3 4 5
What would you change?
Was the Customer Lounge organized?
Poor Excellent
1 2 3 4 5
What would you change?
Was the equipment in the Customer Lounge user friendly?
Poor Excellent
1 2 3 4 5
What would you change?
Were you aware of the internet connection?
Poor Excellent
1 2 3 4 5
What would you change?
How was the DVD movie selection?
Poor Excellent
1 2 3 4 5
What would you change?
How was the selection of snacks?
Poor Excellent
1 2 3 4 5
What would you change?
How was the selection of drinks?
Poor Excellent
1 2 3 4 5
What would you change?
Was the Customer Lounge bathroom clean?
Poor Excellent
1 2 3 4 5
What would you change?

On Site Press Check
Was the press sheet ready upon your arrival? Yes No
Were you happy with the service on press? Yes No
Is there anything you'd like to see done differently?
Please rank your visit.
Exceeded expectations Met expectations Did not meet expectations

Comments

Customer Satisfaction Survey
Please select the number beside each category that you feel best describes our performance, and any additional comments.
Quote response time
Poor Excellent
1 2 3 4 5
Pricing
Poor Excellent
1 2 3 4 5
Sales Support
Poor Excellent
1 2 3 4 5
Customer Service support
Poor Excellent
1 2 3 4 5
Communication of issues and/or concerns regarding production
Poor Excellent
1 2 3 4 5
Quality of product produced
Poor Excellent
1 2 3 4 5
On-time-delivery
Poor Excellent
1 2 3 4 5
Invoicing or other administrative issues
Poor Excellent
1 2 3 4 5
Comments:


Copyright © 2003 Wetmore Printing, All rights reserved
An RR Donnelley company
1645 West Sam Houston Parkway North • Houston, Texas 77043-3114 USA
Phone: 713.468.7175 • Fax: 713.468.8021 • Watts: 1.800.444.7175 • International: 95.800.635.4027